Refund policy
Thank you for shopping at Hot-Wash Atlanta. We’re here to ensure that your experience is perfect. Please let us know right away if you have any problems with our products, along with any questions about any Hot-Wash Atlanta purchase.
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us and speak with a customer solutions representative to obtain an RMA # and shipping instructions. All items are subject to a 25% restocking fee. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
Any items for return must be in the original container and complete with all parts and manuals usually provided with that item. Any items returned without any of the above-mentioned items or items judged to be in a “used” state in our option or in less than perfect condition will not be accepted and no credit will be issued.
Sorry freight and USPS/UPS charges are never refunded.
Unopened Merchandise
You may return any “unopened” parts and accessories within 30 days of delivery for a refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return any of these products our actual outbound shipping costs will be deducted from your return refund. All returns will be subject to a 25% restocking fee. Electrical parts of any nature (motors, electric burner igniters, transformers, burner assemblies, etc.) cannot be returned under any circumstances—no exceptions.
Opened Merchandise
Goods that have been used or installed or damaged or even just improperly handled or are missing any parts cannot be returned under any circumstances—no exceptions.
Factory Direct Items
Items are shipped to you directly from the manufacturer and may be returned with approval. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You will be responsible for a restocking fee of 25%.
Canceled Orders
An order that has shipped cannot be canceled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
Built-to-Order Items
There are no returns allowed for products that have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Installed Items
Once any items have been installed they cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation. Shipping cost are not covered under any warranty.
Damaged Products
You must take the time to inspect any item before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your products within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. In most cases, it's a simple issue that can be resolved over the phone.